FAQ
How do I request a book?
Simply fill out the “Find a Book” form with the book’s title, author, and any additional details. Once we confirm your request, we’ll search for the book, send you an invoice, and provide pickup details after payment.
What happen after I submit my book request?
After submitting your request, you'll receive a confirmation message. Once we locate the book, we'll send you an invoice. After payment, you'll get the book's location and a pickup code.
How do you notify me when my book is found?
We will notify you via email or WhatsApp as soon as your book is located and the invoice is ready.
How long does it take to find a book?
The time depends on the book's location, but we aim to confirm availability as quickly as possible.
Can I request multiple books at once?
Yes, you can request multiple books by specifying all the titles and details in the “Find a Book” form.
What types of books can you help me find?
We can help you find all types of books, including rare books, academic materials, Braille books, special editions, and more.
Can I request books for a specific academic or research purpose?
Absolutely. We cater to students, researchers, and academic professionals looking for specialized materials or textbooks.
Do you assist with rare or specialized books?
Yes, we specialize in helping users find rare, specialized, and even Braille books. Include as much detail as possible in your request form.
Are Braille books available?
Yes, we support requests for Braille books. Please specify this in your “Find a Book” form.
Can I request books in different languages?
Yes, we support book requests in various languages. Just specify the language in the "Find a Book" form.
Can I track the status of my book request?
Currently, we don’t have a tracking system, but you will be notified at each step, from request confirmation to when the book is ready for pickup.
Can I cancel my book request?
Yes, you can cancel your request before making the payment. Once payment is made, cancellations are not allowed.
What happens if the book I requested is unavailable?
If we cannot locate your requested book, you’ll be notified promptly. No payment will be required in such cases, and we will explore alternative options or sources if possible.
What happens if I don't pick up the book within 48 hours?
If you do not collect the book within 48 hours, the reservation code will expire. you Please ensure you pick up your book promptly to avoid missing out.
What happens if I lose my pickup code?
If you lose your pickup code, contact our support team immediately for Assisstance. Proof of payments may be required.
How much does it cost to use your service?
Our service is offerd at an affordable fee. which depends on the book requested. You pay only after we confirm availability.
How do I pay for my book request?
Once we locate your book, we’ll send you an invoice with payment instructions. After payment, you’ll receive all the details to pick up your book.
What payment methods do you accept?
We accept major payment methods such as credit/debit cards, bank transfers, and mobile payment platforms. Details will be included in the invoice.
Are there any additional fees for your services?
Our service fees are included in the total cost provided in the invoice. No hidden charges will apply.
Who can use your services?
Our services are available to everyone, including students, readers, researchers, libraries, and publishers.
Can international users access your services?
Currently, our services are region-specific. International users can still browse the blog and directory but may face restrictions for book requests.
What makes your service unique?
We are dedicated to helping readers locate any book they need, working with libraries, bookstores, and publishers to offer reliable and affordable services.
How do you keep my personal information secure?
We take your privacy seriously and folllow strict security measures to protect your personal information. Please refer to our Privacy Policy for more details on how we handle and sefeguard your data.
What is the "Releases" page?
The "Releases" page features new, upcoming, and discountes booksfrom libraries, bookstores, and publishers.
What type of events are featured on your platform?
We feature book-related events such as book fairs, library workshops, and publishing house exhibitions.
What is included in the directory?
The directory provides information about libraries, bookstores, and publishing houses, including contact details, locations, and services offered.
How often is the directory updated?
We update the directory regulary to ensure all listing are accurate and include new additions.
What topics does your blog cover?
Our blog covers topics like "Book of the Week", "Library of the Month", new book releases, reading tips, and literary trends.
What is the "Book of the Week" feature?
Each week, we feature a standout book on our blog. The feature includes reviews, summaries, and insights about the book.
What is the "Library of the Month" feature?
The "Library of the Month" feature highlits a selected library, chosen from various libraries, based on its contribution, services, and impact on the community.
How do I stay updated on the latest book releases and libraries news?
We provide regular updates on new book releses, libraries news, and other relevant information. you can subscribe to our newsletter or follow us on social media to stay informed.
What if I have more questions or need help?
If you have any additional questions or need assistance, feel free to contact us via email, phone, or through the contact form on our website. we're here to help.